Course Outline

🔔 Available only for COMPANIES

This training is available in both Spanish and English

The training consists of ten modules that are combined into one single program. However, both units "Communication Skills" and "English as a Corporate Language" are also available as separate, independent courses.

1. Decision Making

Managers must think critically given that every decision they make regarding task delegation, projects, and deadlines directly affects their team, and, occasionally, the entire company. 

  • Your starting point
  • The power of goals
  • Critical thinking skills
  • Decision making processes

2. Customer Experience Strategy

Managers who understand the customer journey and know how to carry out follow-up procedures are key to achieving corporate profitability and scaling the revenue growth.


  • Customer Experience
  • Customer Journey
  • Revenue
  • Follow-up Processes

3. Being a Competent Direct Report

Managers - direct reports must have clear ideas, know how to showcase those in an excel spreadsheet, and obtain and provide constructive feedback for their team. They act as the right-hand representatives of the  superiors in the workplace.

  • The art of summurizing
  • The art of innovation
  • The art of listening
  • Essentials about excel sheets and power points presentations

4. Social and Emotional Intelligence

Socio-emotional intelligence is the ability to perceive one's own feelings as well as those of others around you. It is then important to use this information to successfully manage oneself and one's relationships, even in difficult situations. It is a type of intelligence that is responsible for our success at work and in life. It is a key characteristic all managers need.

  • Emotional Intelligence
  • Social Intelligence
  • Motivation and Inspiration
  • Collaboration and Team Building

5. Mental Agility

Managers who seem to be mentally agile can grasp complex concepts quickly, analyze and solve problems fastly, and make the right decisions at the right time.

  • The perception of reality
  • The power of intention
  • The strength of thoughts
  • Practical Exercises

6. Adaptability

Manager positions are fast-paced and dynamic, so they must be prepared to deal with whatever comes their way. Being resilient when facing changes and uncertainty is of the utmost importance. It also means that you can keep pushing your team forward even when things don't go as planned.

  • Handling with challenges
  • The power of words
  • Embracing changes
  • Focus on the positive

7. Handling with Objections

Customers can clearly see the value of an offer when objections are taken care of. It enables you to understand their preferences and needs, gain a stronger market presence, and develop foolproof customer loyalty strategies.

  • The art of listening
  • Benefits and added value
  • The art of asking questions
  • The Elevator Pitch Technique

8. Smart Planning and Key Activities

It's all about getting more done in less time. It enables you to track the activities that are most beneficial to your projects and clients.

  • Knowing how to plan
  • Knowing how to prioritize
  • Knowing how to delegate
  • Time management

9. Communication Skills

Choose the course that best suits your needs.

"Oratory and Public Speaking" Course

It enables one to take risks and ensure success, as well as conveying relevant values and recruiting employees and investments.

"Professional Presentations" Course

It is an essential communication and marketing tool for any business.

The course "Writing emails like a PRO" ensures written communication among team managers, regional managers, and project leaders.

The course "Communication strategy in cross-selling" encourages customers to pay more and receive more value for their money. Learn how to send video messages.

10. English as a Corporate Language

Choose the course that best suits your needs.

Communication is always profitable and helps build your reputation: either you build it or they build it for you, no matter what language you use.

Course “Business Presentations”

Course“Business Conference Calls and Meetings”

Course “Business Emailing”

Course “Social English & Micro Presentations”

Course “Business Negotiation through the Elevator Pitch”

Course “English Language Excellence. Removing Common Mistakes”

✍️  Keep in mind that your actions shape your reality.

⏳ Please contact us right away.

👩🏻‍🏫 Anna Valadzko, transformational mentor, would then reply back.

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